Gm petition unanswered

07/29/2011 03:26 PMPosted by Herpyderpy

i been waiting for 2 days for my ticket and its still not even answered yet

While I understand your frustration, please keep in mind that our game masters are doing their best to lower wait times, Herpyderpy.

From what I can see, your in game ticket has been opened for 1day 2hours. Our currenrt estimated time is roughly 1d 8hrs. It shouldn't be much longer before you received a response.

07/29/2011 03:26 PMPosted by Herpyderpy

i been waiting for 2 days for my ticket and its still not even answered yet

While I understand your frustration, please keep in mind that our game masters are doing their best to lower wait times, Herpyderpy.

From what I can see, your in game ticket has been opened for 1day 2hours. Our currenrt estimated time is roughly 1d 8hrs. It shouldn't be much longer before you received a response.

07/29/2011 05:02 PMPosted by Ghull

while i know you guys are swamped with customer tickets, even that's too long

I'd say it's a major improvement from previous years where tickets took longer. As others mentioned above, queue times may fluctuate depending on how many players are submitting tickets.

Rest assure that we will continue to evaluate our wait times and make adjustments when needed to improve them without losing quality of service.

To answer your question, we're always hiring. ;)

http://us.blizzard.com/en-us/company/careers/

At least you haven't had your ticket go from open->

You have unread mail from

Not sure how long ago that happens as I don't see any recent tickets on the account you are posting with, Brolex. While our game masters would love to talk to everyone who petitions in, there are cases where that won't be needed.

If you wish to provide feedback regarding the service you received, you are more than welcome to e-mail wowgmfeedback-us@blizzard.com.

07/29/2011 06:10 PMPosted by Kielo

The ticket was removed and was never answered.

I see a response, Kielo.

Did you check your tickets via the support site?
https://us.battle.net/support/ticket/status

07/29/2011 05:02 PMPosted by Ghull

while i know you guys are swamped with customer tickets, even that's too long

I'd say it's a major improvement from previous years where tickets took longer. As others mentioned above, queue times may fluctuate depending on how many players are submitting tickets.

Rest assure that we will continue to evaluate our wait times and make adjustments when needed to improve them without losing quality of service.

To answer your question, we're always hiring. ;)

http://us.blizzard.com/en-us/company/careers/

At least you haven't had your ticket go from open->

You have unread mail from

Not sure how long ago that happens as I don't see any recent tickets on the account you are posting with, Brolex. While our game masters would love to talk to everyone who petitions in, there are cases where that won't be needed.

If you wish to provide feedback regarding the service you received, you are more than welcome to e-mail wowgmfeedback-us@blizzard.com.

07/29/2011 06:10 PMPosted by Kielo

The ticket was removed and was never answered.

I see a response, Kielo.

Did you check your tickets via the support site?
https://us.battle.net/support/ticket/status