- 2011/06/08 10:45:00 PM
This is as good a place as any to be reminded that the devs do not choose the questions answered. We've done nine rounds of these, and used the same method to gather and compile the questions every time.
In each region, a community manager locks their local questions thread, sorts the replies (by upvotes), and then copies out the questions that got the most upvotes (along with the names of the questioners). I then take all of the different lists of questions from each region and combine them. Since our goal is to get as many questions answered as possible, when I'm compiling the final list of questions for the devs, I try to find where the #7 most upvoted question from North America is very similar to the #1 question from Russia and nearly identical to the #8 question from Taiwan. There are several of those every round, and they become highly valuable questions in a list of already-highly-valuable questions.
I also make sure that the list of questions going to the devs at least has numerous questions from each region. Because some questions can be combined, I often get to send the devs at least the top 3-5 questions from every region, and often the top 6-9 questions from most regions. In this round, that process resulted in 16 questions for the devs, but comprised 26 of the highest-voted questions across all the regions.
The devs answered all 16 questions that they were sent.
Would I have liked to send the devs 20 questions? Perhaps 120 questions? Of course. But I have to pick a reasonable place to end the list when I compile it. That cut-off usually presents itself, and as the compilation grows to 11, then 12, then 13 questions, there is a big dropoff in upvotes. With most rounds of Ask the Devs, that happens at around 12 combined questions. This round, it was 16 questions.
I rather like this process, because ultimately, the decisions that really matter (what to ask, how to ask it, how important it is) are left to the players upfront. The single most upvoted question in the world this round was this one:
05/25/2011 12:23 PMWill we see a tanking Legendary sometime soon?
Posted by Pedoso
And while it isn't possible to satisfy every individual, every individual does have a say. That's a valuable thing.