#1 - May 1, 2011, 5:59 a.m.
Account Penalties cannot be discussed on the forums. They are however handed out using the players previous account penalties taken into consideration. So if someone has quite a bad history and then does something that may normally be a small suspension it can result in a permanent ban.
Though the irony of someone using hacks complaining that GM's dont follow rules is quite immense :)
Appeals for bans should be made using the webform below.
Webform
http://eu.blizzard.com/support/webform.xml