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Regional FlagGetting GM survey without a ticket response.Source
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Elothox
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#1 - 2011/02/13 12:13:10 AM
It seems when I send in minor issues that warrant a form letter (thanks for reporting the bug I'll forward to our dev department) I've been getting the GM survey the moment the form letter was sent via in-game mail. But I'm not getting the GM's letter till an hour later. The bad thing is, once I see the GM survey prompt, if I click, I can't hit cancel and do it later, it just cancels it.

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Support Forum Agent
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#6 - 2011/02/13 12:37:29 AM
02/12/2011 4:13 PMPosted by Elothox
It seems when I send in minor issues that warrant a form letter (thanks for reporting the bug I'll forward to our dev department) I've been getting the GM survey the moment the form letter was sent via in-game mail. But I'm not getting the GM's letter till an hour later. The bad thing is, once I see the GM survey prompt, if I click, I can't hit cancel and do it later, it just cancels it.


This is a known issue and from what I understand, has to do with the limitations of the in-game mail system. We are, of course, working with our developers to find a solution. >^.^<

In the mean time, I do apologize for any confusion or inconvenience this may cause. We are definitely aware of the frustration an individual might feel if they see their petition disappear and receive a survey with seemingly no response. Remember that Game Masters will respond to each and every petition submitted, and be sure to always check your in-game mail before filling out a survey.