Help ERROR #0 (0x85100000) Assertion Failure

#1 - Jan. 4, 2011, 2:26 a.m.

This application has encountered a critical error:

ERROR #0 (0x85100000) Assertion Failure
Program: C:\World of Warcraft\WoW.exe
Expr: Internal Battle.net Error:

WoWBuild: 13329
Settings:
SET readTOS "1"
SET readEULA "1"
SET readScanning "-1"
SET readContest "-1"
SET locale "enUS"
SET playIntroMovie "4"
SET showToolsUI "1"
SET accounttype "CL"
SET readTerminationWithoutNotice "-1"
SET installType "Retail"
SET patchlist "enUS.patch.battle.net:1119/patch"
SET hwDetect "0"
SET gxWindow "1"
SET gxResolution "1920x1080"
SET gxRefresh "60"
SET gxMultisampleQuality "0.000000"
SET gxFixLag "0"
SET videoOptionsVersion "4"
SET textureFilteringMode "3"
SET Gamma "1.000000"
SET Sound_MusicVolume "0.40000000596046"
SET Sound_AmbienceVolume "0.60000002384186"
SET terrainMipLevel "0"
SET farclip "727"
SET particleDensity "60"
SET rippleDetail "1"
SET reflectionMode "0"
SET groundEffectDensity "64"
SET groundEffectDist "160"
SET projectedTextures "1"
SET shadowMode "1"
SET shadowTextureSize "2048"
SET weatherDensity "1"

----------------------------------------
GxInfo
----------------------------------------
GxApi: D3D9
Shader Model: 3_0
Vertex: vs_3_0
Pixel: ps_3_0
Adapter Count: 1

Adapter 0 (primary):
Driver: atiumdag.dll
Version: 8.14.0010.0630
Description: ATI Radeon HD 4800 Series (Microsoft Corporation WDDM 1.1)
DeviceName: \\.\DISPLAY1

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Stack Trace (Manual)
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Address Frame Logical addr Module

Showing 1/1 threads...

--- Thread ID: 3424 [Current Thread] ---
6EE9F3D4 0017F1D4 0001:0014E3D4 C:\World of Warcraft\Battle.net.dll
6EEB458D 067B1280 0001:0016358D C:\World of Warcraft\Battle.net.dll

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Stack Trace (Using DBGHELP.DLL)
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JonD

Support Forum Agent

#5 - Jan. 4, 2011, 3:38 p.m.

Khaleb,

These types of errors usually indicate some kind of file corruption. Try running the repair tool for the game.

The Repair.exe should be located in your World of Warcraft directory.
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JonD

Support Forum Agent

#7 - Jan. 4, 2011, 8:55 p.m.

Khaleb,

Sorry about the wait, our phone queue can get a bit long at times. We do try to get to each call as quickly as possible though.

How did you reinstall? Did you use the online installer or did you use an installation disk? If you used a disk, which disk?

When logging in you mentioned everything disappears. Does your screen go black? Or do you still see the moving background (Deathwing)?

What security programs are you using on your system?
________________________________________________
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JonD

Support Forum Agent

#10 - Jan. 4, 2011, 11:01 p.m.

Khaleb,

I see. After installing the game and trying to log in, the game client closes suddenly and you're back at the desktop.

This sounds like a security issue.

Try selective startup to get around this. Please be aware this mode will disable any security programs you may have running so refrain from doing other things while in this mode.

Hold the Windows key on your keyboard and press the letter 'R'. In the Run field type "msconfig" and hit Enter.
In the General tab:

1. Choose Selective Startup
2. Disable (uncheck) Load startup items
3. Click OK and Reboot

To undo selective startup, just recheck Load startup items.
________________________________________________
Technical Support
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JonD

Support Forum Agent

#12 - Jan. 4, 2011, 11:09 p.m.

Actually, thanks for the update Valinore. Formatting the system changes things.

Was Comodo installed again on the system after it was reformatted? If so, lets remove it temporarily just to test the game connection.

I'd also like to get some more system information on the computer. You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the dxdiag file (down to the "DirectX Components" section for XP, down to the "DirectShow Filters" section for Vista) into your reply.

________________________________________________
Technical Support
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JonD

Support Forum Agent

#14 - Jan. 4, 2011, 11:39 p.m.

Khaleb,

Communicating on a forum can be difficult sometimes. I apologize if there's something I've missed.

I will still need more information regarding your system to help isolate this issue. Can you post the full DxDiag information?
________________________________________________
Technical Support
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JonD

Support Forum Agent

#18 - Jan. 5, 2011, 3:03 p.m.

Yes, thank you for the update Khaleb.
________________________________________________
Technical Support
Want to speak with someone directly? http://us.blizzard.com/en-us/company/about/contact.html

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